Payment Details:

We accept the following forms of Payment. Visa, Mastercard, Discover, American Express PayPal Personal Check and echeck Money Order If Payment is by Personal Check or Money Order payment is to be received no later than seven (7) days after the item is purchased. Item will not ship until payment has been received and cleared bank processing.

Shipping Details:

Most items ship the following day after full payment is received. During peak times some item shipments may be slightly delayed. You will always be informed of the shipping status and be provided tracking numbers as soon as they are available. We use a variety of shipping companies including USPO, UPS, FedEx, DHL. Hawaii, Alaska, Puerto Rico and all international orders please contact us for addition shipping cost. You will be provided a quote for the best shipping solution.

Return Policy:

If for any reason you are unsatisfied with your purchase, you will have 7 (seven) days from the date it arrived, to return it for a full refund of the purchase price. Item must be returned in the original box in like brand new, unused condition. Item must be returned postage prepaid and insured for full value by the buyer. We can't be held liable for any lost shipments. You must email us to obtain a RMA number, no returns will be accepted without it. We reserve the right to charge up to 25% restocking fee on any items returned, that don't meet the above criteria. The manufacturer of the item is responsible for any warranty that may apply to the item purchased.

Privacy Policy:

Pool and Spa Supply Store recognizes that privacy is important. Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to sales@PoolandSpaSupplyStore.com with "unsubscribe" as the subject line. The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology: Are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology. Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Privacy Contact Information If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail: sales@PoolandSpaSupplyStore.com We reserve the right to make changes to this policy. Any changes to this policy will be posted. Pool and Spa Supply Store does not sell, trade or rent your personal information to others.

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