Store Policy

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Store Policies

Return Policy:

If for any reason you are unsatisfied with your purchase, you will 30 Day Return Policy have 30 (thirty) days from the date it arrived to return it for a full refund of the purchase price.

Special Notes About Returns:

You must email or call us to obtain a RMA number, no returns will be accepted without it.

Item must be returned in the original box and in like brand new, unused condition. All manuals and accessories that came with the product must be returned.

You are responsible for the shipping and insurance fees back to our warehouse for any returned item. We will not be held liable for any lost shipments being returned to us.

Any damages must be reported within 24 hours of receiving the product.

We reserve the right to charge a restocking fee up to 30% on any items returned, that don't meet the above criteria. Please note almost all orders returned are not charged a restocking fee.

The manufacturer of the item is responsible for any warranty that may apply to the item purchased. Please refer to you Owner's Manual for the manufacture's Customer Service telephone number. If you still need assistance, please contact us at 1-888-697-7946.

Shipping Details:

Shipping Logos

Most items ship the same or following day after full payment is received. During peak times some item shipments may be slightly delayed. Tracking numbers will be emailed to you as soon as they are available. We use a variety of shipping companies including USPO, UPS, FedEx, DHL and various freight carriers. You will always be informed of the shipping status and be provided tracking numbers on your purchase.

Please note all damage must be noted on the Bill of Lading with the Freight company prior to accepting your delivery. If it is not noted, the freight company will not be held liable for damages and all we can offer is replacement parts not whole goods.

Please open all boxes prior to accepting delivery.

Worldwide Shipment

We Ship Wordwide!

Hawaii, Alaska, Puerto Rico and all international orders please contact us for addition shipping cost. You will be provided a quote for the best shipping solution.

Payment Details:

We accept the following forms of Payment.

Visa, Mastercard, Discover, American Express
PayPal
Personal Check and echeck
Money Order
Wire Transfer

If Payment is by Personal Check or Money Order payment is to be received no later than seven (7) days after the item is purchased. Item will not ship until payment has been received and cleared bank processing.

Order by Phone Toll Free

1-888-697-7946

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International Policy:

Worldwide Shipping We can ship most items internationally directly to your location or through a freight forwarder you may experience longer shipping times due to customs related delays. Please contact us for a quote on additional shipping cost to your location.

Special Notes For International Orders:

Import duties, taxes and charges are not included in the item price. These charges are the buyer's responsibility.
Shipping charges are not included in the item price. Please contact us for a quote on additional shipping cost to your location.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
Any returns are subject to our Return Policy.

You can find additional information on customs, duties and taxes that you may be responsible for from USPS, UPS and World Customs Organization web sites.

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Why Shop with Pool and Spa Supply Store?

We are committed to 100% Customer Satisfaction.

We have a 30 day Return Policy.

We are Authorized Dealers of all brands that we offer.

We are TRUSTe Certified to protect your personal inoformation.